Frequently asked questions
What is the return policy?
We want you to feel confident when purchasing JAK’S.
Unopened and unused products may be returned within 14 days of delivery.
Items must be in their original condition and packaging.
For full details, please visit our Returns & Refunds Policy page.
✔ Luxury-appropriate
✔ Trust-building
✔ Google Merchant Center safe
Are any purchases final sale?
For hygiene and safety reasons, opened or used skincare products are final sale.
Limited editions, promotional items, and discounted products may also be final sale.
Any final sale items will be clearly marked at the time of purchase.
✔ Transparent
✔ Protects you legally
✔ Standard for premium skincare
When will I get my order?
Orders are typically processed within 1–2 business days.
Once shipped, delivery times vary by location, but most orders arrive within 3–7 business days inside the United States.
You will receive a shipping confirmation email with tracking details once your order ships.
✔ Clear expectations
✔ Reduces customer emails
✔ Google-approved language
Where are your products manufactured?
JAK’S Skincare products are designed and produced using industry-standard cosmetic manufacturing practices with trusted partners that meet strict quality and safety requirements.
Final packaging and fulfillment are completed in the United States.
✔ Premium but compliant
✔ No risky claims
✔ Sounds intentional and high-end
Are JAK’S products suitable for sensitive skin?
JAK’S products are designed to suit most skin types, including sensitive skin. We recommend performing a patch test prior to full use, especially for very reactive skin.
This reduces hesitation and increases conversion — especially for skincare.